Returns & Exchanges
We want you to love every piece you order. If something isn't quite right, you can return it within 14 days of delivery for a refund.
Return Window
You have 14 days from delivery to request a return.
Eligibility
- Items must be unused, unwashed, and in original condition with tags/packaging.
- Pre-loved/vintage items must be returned in the same condition received.
- Please try shoes on indoors only.
Non-Returnable Items
- Final sale items (marked final sale or clearance)
- Intimates/underwear, bodysuits, swim bottoms, earrings
- Opened beauty, cosmetics, skincare, and tools (for hygiene)
- Gift cards
Return Shipping
Buyer pays return shipping unless the item arrives damaged or not as described.
Important: If you return part of an order and your kept items total falls below $30, we deduct the original $5.99 shipping from your refund.
Refunds
- Refunds are issued to your original payment method once we receive and inspect the return.
- Please allow 3–5 business days after approval for your bank to post it.
- Original shipping (when paid) is non-refundable.
Exchanges
The fastest way is to return the item and place a new order. If inventory is limited, email us and we can try to hold the replacement for 48 hours.
Damaged, Defective, or Wrong Item
Email support@glossandgrit.shop within 48 hours of delivery with photos of the issue, packaging, and the shipping label. We'll make it right.
How to Start a Return
- Email support@glossandgrit.shop with your order number and the item(s) you'd like to return.
- We'll reply with return instructions and an RMA (return authorization).
- Ship your item back within 7 days of approval.
Note: Returns sent without authorization may be refused or delayed.
Marketplace Orders (eBay / Depop)
If you purchased through another platform, please initiate the return within that platform so we can process it correctly.
